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HFNY Quality Assurance, Technical Assistance, and FAQs

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Quality Assurance

HFNY Central Administration has a system for providing a quality assurance review to each site and supports each site in assessing model fidelity and improving service quality. CA offers an objective review by well-trained staff on a routine and regular basis. See the Central Administration Policy Manual link for details on how each branch of CA engages in QA with program sites. The following materials are utilized by Central Administration in QA activities.
See the Central Administration Policy Manual for details on how each branch of CA engages in QA with program sites.

The following materials are utilized by Central Administration in QA activities.

OCFS

OCFS QA Site Visit Tool 2020

PCANY

QA Protocol for sites (effective 01/2023)
FRS Supervision Observation (7/2022)
FRS FROG Observation Form (06/2022)
FSS Home Visit Observation (07/2022)
FSS Supervision Observation (07/2022)
FRS Supervisor Note Review Form (08/2022)
FSS Supervisor Note Review Form (08/2022)

CHSR

CHSR QA Activities Calendar
Performance Target Manual
Performance Indicator pdf
Presentation on Performance Indicator #9 - Supervisor Observations (08/16/22)

Technical Assistance

HFNY Central Administration ensures that all sites can access support on a regular basis while prioritizing the needs of programs who may need support more than others due to a variety of situations, such as leadership changes, staff turnover, etc.
Any member of Central Administration may initiate TA support for a program. Likewise, programs may request TA from any member of Central Administration. See the Central Administration Policy Manual for details on how TA support is provided to programs.

Frequently Asked Questions (FAQ)

Questions and Answers for Everyday Practice

Here is a document that list questions and answers for commonly asked questions. This is a living document and will be updated on a regular basis.
Everyday Practice FAQ (Updated 2022-09-20)


COVID-19: HFNY FAQs and Responses

This document answers questions regarding the COVID-19 pandemic and its impact on practice.
COVID-19 FAQ