HFNY Quality Assurance, Technical Assistance, and FAQs
Click on the sections to expand or click Expand All
Quality Assurance
HFNY Central Administration has a system for providing a
quality assurance review to each site and supports each site in assessing model fidelity and improving
service quality.
CA offers an objective review by well-trained staff on a routine and regular basis. See the Central
Administration Policy Manual link
for details on how each branch of CA engages in QA with program sites.
The following materials are utilized by Central Administration in QA activities.
See the Central Administration Policy Manual for details
on how each branch of CA engages in QA with program sites.
The following materials are utilized by Central Administration in QA activities.
OCFS
OCFS QA Site Visit Tool 2020PCANY
QA Protocol for sites (effective 01/2024)FRS Supervision Observation (7/2022 - 05/2024)
FRS FROG Narrative Review Form (7/2022)
FRS FROG Observation Form (06/2022)
FSS Home Visit Observation (07/2022)
FSS Home Visit Narrative Review Form (02/2023)
FSS Supervision Observation (05/2024)
FRS Supervisor Note Review Form (08/2022)
FSS Supervisor Note Review Form (05/2024)
CHSR
CHSR QA Activities Calendar (10/18/2023)Performance Target Manual (03/31/2023)
Performance Indicator pdf (08/2024)
Sample Program QA forms (internal QA)
Sample FRS QA Call Observation - Refusal Call (11/2023)Digital Binder Review Form (03/2024)
Family File QA Checklist (02/2024)
Technical Assistance
HFNY Central Administration ensures that all sites can access support on a regular basis
while prioritizing the needs of programs who may need support more than others due to a variety of
situations,
such as leadership changes, staff turnover, etc.
Any member of Central Administration may
initiate TA support for a program. Likewise,
programs may request TA from any member of Central Administration. See the Central Administration Policy Manual
for details on how TA support is provided to programs.
Frequently Asked Questions (FAQ)
The everyday practice FAQ has moved
Click the link below to see the FAQ Page
Frequently Asked Questions (Updated 2024-06-17)
COVID-19: HFNY FAQs and Responses
This document answers questions regarding the COVID-19 pandemic and
its impact on practice.
COVID-19 FAQ
Continuous Quality Improvement (CQI)
HFNY Central Administration (CA) is developing a system for programs to build the capacity to conduct their own independent continuous quality improvement projects annually. The intent to conduct CQI projects is to enhance service delivery to families. See below for resources from CA on how programs can begin their CQI projects.
CA will be hosting a series of workshops to present strategies for implementing CQI. See below for details.
Workshop #1
The first CQI workshop was held on February 15, 2023.
- Session recording: YouTube
- Slide deck: Session #1 slides
Workshop #2
The second CQI workshop was held on April 20, 2023.
- Session recording: YouTube
- Slide deck: Session #2 slides
2024 CQI Initiative
2024 CQI initiative kick-off held on February 14, 2024; pre-recorded introductory workshop
- Session recording: YouTube
"How to do CQI" Workshops
1st workshop in this series, recorded on March 25, 2024. This workshop covers forming a diverse, equitable, and inclusive CQI team.
- Session recording: YouTube
2nd workshop in this series, recorded on May 29, 2024. This workshop covers selecting a topic & Root Cause Analysis
- Session recording: YouTube
- Slide deck: Session slides
3rd workshop in this series, recorded on June 28, 2024. This workshop covers the Plan Do Study Act process for testing improvement areas.
- Session recording: YouTube
- Slide deck: Session slides
Final workshop in this series, recorded on September 19, 2024. This workshop covers lessons learned over the course of the webinar series and tips for successful implementation.
- Session recording: YouTube
- Slide deck: Session slides