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Quality Assurance, Technical Assistance, and Site Support

*Is this the most updated protocol? Support_10-09.pdf

Prevent Child Abuse New York (PCANY) Quality Assurance (QA) Specialists will visit Healthy Families New York program sites regularly to observe practice and offer support for staff and program development. These visits focus on home visitor and supervisor competencies and on the relationships between those staff and families.

Sites’ QA visits involve two days at the program site, with one day of practice observations and one day of Site Support. Both Family Support Specialist and Family Resource Specialist QA visits occur approximately every 24 months, in alternate contract years.